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Help & Support

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Find answers to common questions, get in touch with our team, and get the most out of Uhakikihub.

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General Support

Questions about the platform, your account, billing, or anything else — our team responds within one business day.

support@uhakikihub.com →
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Word Add-in Help

Issues installing or using the Uhakikihub Word add-in? We'll get you up and running quickly.

plugin@uhakikihub.com →
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Enterprise & Firms

Looking for team plans, firm-wide access, or API integration? Talk to us about a custom arrangement.

enterprise@uhakikihub.com →

🔌 Installing the Word Add-in

  1. 1Open Microsoft Word (desktop or web) and go to Insert → Add-ins → Get Add-ins.
  2. 2Search for "Uhakikihub" in the Office Add-ins store and click Add.
  3. 3The Uhakikihub panel will appear on the right side of your document. Click Sign In and use your uhakikihub.com credentials.
  4. 4Select any text in your document and click Use selected text, or type your legal question directly in the panel.
  5. 5Use Insert into document to place the AI's response directly into your Word document at the cursor position.

The add-in requires a Uhakikihub account. If you don't have one, sign up free at uhakikihub.com. The add-in works on Word for Windows, Mac, and Word Online.

Frequently Asked Questions
No. Uhakikihub provides legal information and research assistance grounded in Kenyan law — it is not a law firm and does not provide legal advice. No advocate-client relationship is created. Always consult a qualified Kenyan advocate for advice on your specific situation.
All responses are grounded in Kenyan legal sources: Acts of Parliament, the Constitution of Kenya 2010, subsidiary legislation, and case law from eKLR (Kenya Law Reports). We do not import foreign law or fabricate citations.
Yes. Your queries and uploaded documents are yours. We do not sell your data, do not train our AI on your content, and automatically delete uploaded documents within 72 hours unless you choose to save them. See our Privacy Policy for full details.
The Word add-in lets you use Uhakikihub directly inside Microsoft Word. You can select a clause, ask a legal question, get an AI response, and insert it straight into your document — without switching tabs. It also includes a Document Review mode that flags compliance issues in your open document against Kenyan law.
On the sign-in screen, click Forgot password? and enter your registered email address. You'll receive a password reset link within a few minutes. If it doesn't arrive, check your spam folder or email support@uhakikihub.com.
The web platform accepts PDF, DOCX, DOC, and TXT files up to 20 MB. The Word add-in reviews your currently open Word document directly — no upload needed.
Uhakikihub has six specialist modes: Research (answers legal questions with citations), Analysis (IRAC-structured deep analysis), Summarise (concise document summaries), Draft (generates legal documents), Strategy (litigation positioning), and Document Review (compliance flagging against Kenyan law).
Email support@uhakikihub.com with your account email and we'll handle it within one business day. There are no cancellation fees.

Still Need Help?

Our team is happy to assist — just send us a message.